We are your brand's voice.
Full-service customer support solutions for businesses that want to deliver exceptional experiences at every touchpoint — without building an in-house team.
How we support your customers
Phone Support
Live agents handling inbound and outbound calls on behalf of your brand. Professional, trained, and fully scripted to your tone and process.
Email Support
Managed email inboxes with guaranteed response times. We handle inquiries, complaints, order updates, and follow-ups — all under your brand name.
Live Chat Support
Real-time chat agents embedded on your website or platform. Fast responses, lead capture, and issue resolution 24/7.
Beyond service. Engineered help.
We go beyond basic customer service. Our tech support tier handles software issues, onboarding, troubleshooting, and product guidance for your customers.
Tier 1 Tech Support
Basic troubleshooting, FAQs, password resets, account issues, and software navigation help.
Tier 2 Tech Support
Advanced troubleshooting, bug escalation, integration support, and detailed product issue resolution.
Tier 3 Tech Support
Deep technical escalations, developer-level support, API and system-level issue handling, and direct engineering liaison.
Choose your support level
Transparent tiers built around volume, response time, and coverage.
Basic
- Business hours only (9am–5pm)
- Email and chat only
- 24-hour response time
- Monthly reporting
- Up to 200 tickets / month
Standard
- Extended hours (8am–10pm)
- Phone, email, and chat
- 4-hour response time
- Weekly reporting
- Up to 750 tickets / month
- Dedicated account manager
Premium
- 24/7 coverage
- Phone, email, chat & tech support
- 1-hour response time
- Daily reporting & dashboards
- Unlimited tickets
- Dedicated team
- Custom scripting & brand training
Built for these industries
Ready to elevate your customer experience?
Let Jannat Marketing handle your support so you can focus on growth.